IPFS Account Holders and Insurance Agencies:
By now, I’m sure you have received messages from many of your business contacts regarding the COVID-19 outbreak. This situation is unprecedented and we are pulling together as a society to find ways to mitigate risk and slow the spread of the disease.
Imperial PFS has put several measures in place to ensure the safety of our Associates while providing uninterrupted Legendary Customer service to our agents and account holders.
- To support social distancing, we will begin Monday, March 16, 2020 to transition our locations to working remote. We expect all locations to be remote by Thursday morning. Consequently, Imperial PFS has made adjustments to our phone system to facilitate remote access. Please be patient as there may be differences in our abilities to be as responsive as you have come to rightfully expect with our legendary Customer service.
- Customers are reminded and encouraged to access account status, make payments, and monitor account activity any time, from anywhere at ipfs.com. Our mobile app, IPFS Connect® is also a valuable asset to help you navigate the premium finance elements of your everyday business. Click here for additional information about how to efficiently make account payments.
As the market leader in technology solutions, we want to assure you we are very well prepared to handle your accounts in our temporary “new normal.”
CEO and President
A Message from Imperial PFS® on the COVID-19 Outbreak